Frequently Asked Questions
Everything you need to know about your Natasha Denona beauty journey.
Does Natasha Denona test on animals?
No, we are a strictly cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow third parties to test on our behalf.
What is the return policy for opened products?
We offer a 30-day return policy for most products. Items must be in their original packaging and in gently used or new condition to be eligible for a refund.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your eyeshadow palettes suitable for sensitive eyes?
Yes, our formulas are ophthalmologist-tested and designed to be high-performance while remaining comfortable for sensitive eyes and contact lens wearers.
Do you offer international shipping?
We ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.